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Privacy Policy

Aiasõber respects your privacy and treats the information you publish to Aiasõber confidentially in accordance with all national and European Union legislation.

Definitions

Seller – Aiasõber OÜ reg no 10209468, address Ändi tee 18, Tüki village, 61411 Tartu, Tartu county, the Republic of Estonia. Customer service number +372 552 9369, hereafter Aiasõber;

Aiasõber – an online shop at www.aiasober.ee and / or www.aiasober.com and / or in section 1.1. a gardening outlet at that location;

Client – a natural adult who is not restricted by a valid court order or legal entity;

Affiliate – A legal entity or individual that provides goods or services in a Aiasõber’s online shop or at sale garden in Tüki village;

Account – a set of personal data and order history registered on the Customer’s Aiasõber page;

Aiasõber Accounts – Aiasõber accounts on social networks such as Facebook, Twitter, Instagramm, LinkedIn, etc. that provide information about Aiasõber E-shop and gardening products and services;

Services – all services provided by the Aiasõber to the Client;

Password – Customer-defined combination of letters and numbers that will be used in the first step of registering as a Aiasõber. A password is required for future account login;

Cookie – A small file that is sent to a client’s device that visits the Aiasõber’s e-shop. This definition includes the use of files of a similar nature in addition to a cookie;

Ordering Terms – Approved Aiasõber Sales Terms;

Direct marketing – an activity that aims to provide the Customer with the goods and services of a Aiasõber or to seek the opinion of the Customer on the provision of the proposed goods or services by e-mail, telephone or other direct means.

General settings

Aiasõber OÜ’s Privacy Policy sets out the rules for storing, collecting and processing personal information when using the services of a Aiasõber.

The Privacy Policy is intended to provide security and protection of personal data to our Clients to protect them from unauthorized use of their personal data.

By using the Aiasõber’s Page, Customer agrees to be bound by these Terms of Use and consent to the processing of their personal information. The Privacy Policy is public and accessible to everyone on the Aiasõber’s Page. Any new customer who first enters into a sale with Aiasõber will confirm their consent to the processing of their personal data.

The Aiasõber’s Site contains links to websites of other companies and organizations and that Seller is not responsible for the terms and conditions of such websites or the privacy policies they provide. In such cases, the client must familiarize himself / herself with the rules, privacy policy and other documents of the companies promoting themselves on the Aiasõber’s page.

The customer can make a purchase on the Aiasõber’s Page with prior registration or without registration. In the case of an unregistered purchase, the Customer is obliged to disclose the following personal data to the Seller: given name and surname, address, telephone number, e-mail address and delivery address. The Customer is responsible for the accuracy of the personal data published by him / her.

Individuals who wish to register on the Aiasõber’s Site must provide their valid email address and password. In this way, the client creates an account for himself. When creating a client account, we ask for the following information: Client name, phone number, email address. The Customer is responsible for the accuracy of the data provided. The customer is given a user ID upon registration. The Customer shall have the right at any time to change and / or supplement the personal data in the account or to delete his / her account in Aiasõber. To delete your account, please contact us at aiasober@aiasober.ee.

Aiasõber’s Personal Identification Number is required when a Customer purchases goods on a due date, in installments, or makes a purchase from a Aiasõber’s Partner

The Seller is required to collect the Customer’s personal information below for the following purposes:

E-mail address – necessary for sending to the Client the order confirmation and other documents related to the purchased goods (invoice, breeding instructions, species descriptions, etc.); To contact the Customer in the cases stipulated in the Terms of Use; With the consent of the Client for the delivery of direct marketing offers.

Telephone Number – required to provide the Customer with information on the status of the order, including to inform the customer with the order number when the item is ready to be delivered to a subscriber who has placed an order through a parcel machine or other postal service; To contact the Customer in the cases provided in the Terms of Use or to agree on the delivery of the Goods when using the Courier Service; With the consent of the Client for the delivery of direct marketing offers. For quick notification if the customer has forgotten or lost their belongings or documents in the sale garden.

Identity code and identity document – necessary for the Customer to place an order using the payment term in order to verify the identity of the person when paying the invoices.

The security of purchases on Aiasõber.ee is ensured by SSL (Secure Socket Layer) certificate.

Procedures for the storage and use of personal data

The Seller confirms that the Customer’s personal information is important to enable the Customer to use Aiasõber Services (including the right to participate in campaigns).

The Seller shall use Customer’s personal information to provide services and delivery, to communicate with Customer and for performance analysis, and, if Customer has consented, also for direct marketing purposes. Personal data will be retained for seven calendar years from the time the data is provided to Seller.

Seller undertakes not to disclose Customer’s personal information to third parties except in the following cases:

  • if the Client agrees to the disclosure of his / her personal data;
  • to provide a service or to order goods or services from a Aiasõber’s Affiliate if the Customer’s personal information is required for delivery;
  • in the manner prescribed by law enforcement agencies, as provided by the legislation of the Republic of Estonia;

The Customer has the following rights:

  • submit a written request to the Seller for the Seller to disclose to the Customer the personal data collected so far. The information is forwarded to the Customer’s e-mail address;
  • submit a written request to the Seller to obtain information about the collection of their personal data and to investigate the purposes for which they are being processed and to whom their data have been provided in the past year. Information shall be provided to the Client by e-mail;
  • submit a request to the Seller by email to aiasober@aiasober.ee to request cancellation of your account or suspension of processing of personal data if the processing of personal data is in violation of the terms and conditions set out in the Privacy Policy and in the Republic of Estonia;
  • not consent to the processing of personal data as provided for in this Privacy Policy. In this case the Client will not be able to obtain goods or services from the Aiasõber’s Page;

Incoming and outgoing calls may be recorded and retained due to billing and claim time.

The Seller retains Customer Order Data for up to seven (7) calendar years from the end of the Seller’s fiscal year with the purpose of assuring Seller of its rights and obligations and Customer’s purchaser and consumer rights (eg Return, Warranty; enabling payment).

The Customer is obliged to protect his / her username, password and other data. The Customer is not required to disclose his / her personal data to third parties and the Seller is also prohibited from transferring personal data to third parties. In the event that the Customer notices anything suspicious about his account with Aiasõber, the Seller must be notified immediately.

To ensure the full quality of Aiasõber’s services, Aiasõber uses cookies on his site. The Customer will be able to see what kind of information (cookies) the Seller or the Seller Collaboration Partners store, and the Customer may also delete the cookies partially or completely. By accepting this Privacy Policy, you agree that cookies will be placed on your computer. The Customer’s consent can be revoked at any time, but in this case the required features of the Aiasõber’s e-shop may not work. The Customer has the right to ask the Aiasõber Affiliates what cookies they use.

Another type of cookies – used to collect information and collect statistics to provide our customers with relevant and interesting content and to maintain a history of visits.